We love the results! As a data-first company, working with our Virtual Agent Claire has helped us increase productivity, cut running costs and achieve positive levels of customer satisfaction. We have reduced customers’ waiting time and automated entire workflows to provide a quick resolution to specific customer queries.
As one of the largest online sports betting operators in Europe, Superbet runs over 1,000 betting shops in Austria, Belgium, Croatia, Cyprus, Malta, Poland, Serbia, and Slovakia. The only Romanian company to form part of the Top 30 betting companies worldwide, Superbet’s headquarters are based there too.
BMIT Technologies deployed the required infrastructure on its own public cloud platform. This highly available platform is architected on a no ‘Single Point of Failure’, and hosted within BMIT Technologies’ secure data centre facilities.
Key features of the platform include cloud flexibility and scalability, and managed firewall instances to enhance network security, and eliminates the need for ongoing hardware investment, providing flexibility to pay for resources as required.
The implemented systems are fully compliant with the MGA’s technical guidelines. This risk-based approach is vital in the gaming industry where operators required to implement stringent risk assessment and due diligence procedures in a seamless manner.
BMIT Technologies’ consistent track record of delivering, maintaining and monitoring efficient solutions provides an overall increase in Superbet’s productivity. This ensures that Superbet channels its resources into business development instead of focusing on support.