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System Administration

Our system administration managed services are combination of Server OS management tasks which can be performed on either physical, container or VM operating system instances. These include:

Initial installation, configuration and security hardening of the server OS
Management of administrator control access
Real-time availability and performance monitoring of critical OS services or daemons
Monitoring and trend analysis of disk usage levels
Application of software upgrades, patches and service packs as approved by you
Setup of backup process
Resolution and recovery from OS failures
Management of DHCP and DNS services
Installation and management of Virus protection

We can also offer additional services which are defined on a number of hours of work depending on your needs as to ensure you only pay for what you need:

Active Directory services management
Group Policy Object maintenance
File and storage services management
Internet Information Services (IIS) or Apache Web Server management
Virtualisation and Management Role – ESX and Hyper V

Key Benefits

Single point of contact to facilitate your managed services need. Designated Technical Account Manager will be responsible for planning, reporting and escalation as per SLA
Personalised and customised system administration solutions
Immediate benefits which include cost savings and reduced capital expenditure
Only pay for the support you need. Prepaid service based on agreed amount of effort
24X7 IT support

Optionally you may opt for...

Database Management
Server Management
Initial installation of database server and application tools, including database clustering and replication if required
Application of database upgrades and patches, which are approved by you
Database monitoring
Security, access control and grants on database objects based on your requirements
Setup of backup process
DBMS or OS parameters analysis
Escalation to DB vendor in case of critical issues

On top of your system administration, we offer the option to manage database management systems supported by Microsoft SQL Server, MYSQL and Oracle.

Installation of Microsoft Exchange server roles and application tools including clustering and replication if required
Security and anti-malware management
Setup of backup process
Identifying improvements to server application or OS maintenance levels, parameters, physical resources or utilisation patterns
Performance reporting and monitoring to identify any potential problems
Upgrades and patches that have been approved by you
Escalation to Microsoft in case of critical issues

According to a defined number of hours of work depending on your needs, we can also offer you services to: create, delete, change permissions, restore your mailboxes as well as define messaging policies or transport rules.

Related Services

What Sets BMIT Apart?

What distinguishes BMIT from other service providers is our ability to offer a personalised and customised service to each of our customers.

Discover how our services could transform your business’ online efficiency and security

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