With the news that Scotland is to trial the 4-day working week, it is evident that changes in the work life balance are playing a major part in how businesses will start to operate, taking into consideration the issues related to people management as well as the financial impact this will have.
By adopting the experiences of Iceland and New Zealand, Scotland will trial the 4-day week without any reduction in pay. What does this mean for businesses? Do they have to employ more staff? Increase prices to retain the same net profit? Adopt new technologies and bring in innovative solutions?
On the flip side, will a 4-day week on the same income levels mean people have more time to spend more money? Increased input to the leisure and entertainment industries? Due to Covid 19, it has become evident that people who have more “free-time” spend more money on entertainment channels such as sports betting (when available), online bingo, lotteries and online casinos.
New business is always good news to operators but only if the right preparation is in place. This will bring greater pressure on their operations to cope with demand, closer monitoring of Responsible Gaming, increased registrations and KYC as well as unexpected inbound customer service volumes. Looking at alleviating such pressure whilst providing a truly world-class service allows for healthy wellbeing for the employees, while increasing revenue and customer satisfaction.
The CX Virtual Agent from BMIT Technologies is designed to help gaming operators achieve this balance. Designed to be indistinguishable from a human agent, this AI-driven technology equips operators with the capability to handle an increased volume of customer support queries – such as account interventions, player onboarding, compliance and responsible gaming checks – therefore allowing the customer support team to handle more specific customer requests and be more proactive. One key area where live agents can play a more effective role relates to player profiling. With other tasks assigned to an intelligent automation system, they can focus on more direct engagement with players, adopting a proactive approach to players’ acquisition, direct marketing of new games or offers and Increased player loyalty via bonuses and other rewards
How can BMIT Technologies help you adopt AI within your customer support?
Every client we work with requires different solutions. So, we tackle each need with our expertise in technology, business strategy and innovation.
We propose and develop intelligent, secure infrastructure solutions, help build your internal capabilities and identify opportunities to enhance your business potential through the application of innovative technologies. This ensures a greater level of business management and progression.
Want to learn more about BMIT Technologies CX-Virtual Agent and its benefits? The CX-Virtual Agent is an additional resource in your customer service team and has the skills to handle requests and tasks on your behalf, as if it was a human agent. Read more about our CX-Virtual agent here or else contact us directly and one of our experts will reach out and guide you accordingly.