The CX-Virtual Agent – Am I Really Not Talking to a Human?

In 1950, one of Britain’s most famous mathematicians, Alan M. Turing, proposed a test that could be used to evaluate artificial intelligence. In this test, a human judge observes a simple text conversation between two parties, knowing that one is a human and the other one is a machine but not knowing which one is […]

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How AI can help you adopt a 4-day working week & increase revenue

With the news that Scotland is to trial the 4-day working week, it is evident that changes in the work life balance are playing a major part in how businesses will start to operate, taking into consideration the issues related to people management as well as the financial impact this will have. By adopting the […]

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